Apple’s been facing a huge surge in customer dissatisfaction facing the news that they’ve hampered performance in older handsets.
The company released a statement saying “We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.”
The company continued by saying: “All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes. Time and the number of times a battery has been charged are not the only factors in this chemical aging process.
Device use also affects the performance of a battery over its lifespan. For example, leaving or charging a battery in a hot environment can cause a battery to age faster. These are characteristics of battery chemistry, common to lithium-ion batteries across the industry.
A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations.
To help customers learn more about iPhone’s rechargeable battery and the factors affecting its performance, we’ve posted a new support article, iPhone Battery and Performance.
It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it.
We’ve always wanted our customers to be able to use their iPhones as long as possible. We’re proud that Apple products are known for their durability, and for holding their value longer than our competitors’ devices.”
Following Apple’s iPhone battery replacement statement, iStore today announced its replacement price and process for iPhone users. iStore, an Apple Authorised Service Provider, has 23 stores conveniently situated around South Africa, making it easy for customers to access a store.
iPhone battery replacement cost – iStore’s out-of-warranty iPhone battery replacement, in accordance with the official Apple battery replacement program, is R377 excluding VAT (R429,78 including VAT), effective immediately.
How to find out if your iPhone is eligible for this program – Owners of iPhone SE, 6, 6 Plus, 6s, 6s Plus, 7 and 7 Plus* who suspect that their battery might need to be replaced should visit https://www.myistore.co.za/
non-iStore customers, will be waived for this battery replacement program, for a limited time only, provided that an appointment has been booked online.
* Battery Replacements times may differ based on stock availability.
