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This volume presents a historical and objective overview of the field of public relations in the past century. It discusses some of the landmark cases in public relations, critiques the philosophies of
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Corporate Public Relations - A New Historical Perspective Hardcover
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This book is the initial volume coming out of the "excellence project"--a comprehensive research effort commissioned by the IABC (International Association of Business Communicators) Research Foundation. The purpose of this project was
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Excellence In Public Relations And Communication Management Hardcover New
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The tenth annual Advertising and Consumer Psychology Conference held in San Francisco focused on branding -- a subject generating intense interest both in academia and in the "real world." The principle theory
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Brand Equity & Advertising - Advertising& 39 S Role In Building Strong Brands Paperback
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Few applied disciplines are more sensitive to cross-cultural issues than marketing and consumer psychology. The chapters prepared for this volume reflect awareness of both similarities and differences within and across cultures. They
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Based largely on primary sources, this book presents the first detailed history of public relations from 1900 through the 1960s. The author utilized the personal papers of John Price Jones, Ivy L.
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As a formal occupation, public relations grew primarily in the United States through much of the twentieth century. In recent years, however, it has spread rapidly throughout the world. Broad outlines on
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International Public Relations - A Comparative Analysis Hardcover
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This volume includes edited and revised versions of the papers delivered and discussed at the recent Advertising and Consumer Psychology Conference. Following the theme of the conference -- "Measuring Advertising Effectiveness" --
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The chapters provide a wide-ranging view of issues addressing how advertisers can proceed on the Internet and World Wide Web. An initial chapter traces the development of Web advertising from its very
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Rumors And Rumor Control - A Manager& 39 S Guide To Understanding And Combatting Rumors Hardcover
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This volume grew out of the annual Advertising and Consumer Psychology conference sponsored by the Society for Consumer Psychology. Representing a collection of research from academics in the fields of social psychology,
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Diversity In Advertising - Broadening The Scope Of Research Directions Hardcover New
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This book demonstrates how the best companies use the creative application of research, done up front, to produce the big ideas with significant impact on the market and on the people, employees,
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To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time profit centers. A real-time contact center provides
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Secret Service - Hidden Systems That Deliver Unforgettable Customer Service Paperback 1
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Customer Centered Selling - Eight Straight Steps To Success From The World' S Best S Force (Paperback)
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Customer Centered Selling: Eight Steps To Success From The World& 39 S Best S Force Paperback Ed
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Shoppernomics - How To Shorten And Focus The Shoppers' Routes To Purchase Hardcover New Edition
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Shoppernomics - How To Shorten And Focus The Shoppers& 39 Routes To Purchase Hardcover New Ed
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Analyzing Music In Advertising - Television Commercials And Consumer Choice Hardcover
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Analyzing Music In Advertising - Television Commercials And Consumer Choice Hardcover
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