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Un libro como ninguno en el genero del servicio al cliente, Willie: Chofer y profesor traduce la sabiduria del sentido comun en aplicaciones practicas. Cada capitulo analiza uno de los seis secretos
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Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if
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