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Butterworth-heinemann Ltd

This text explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. more details

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Author	Bill Self</a>; <a href="vsearch.asp?shop=BK&lang=ENG&pageNumber=1&pageSize=25&prodType=BK&Combo=author&SearchText=Nigel Hill" title="Search for more books by Nigel Hill">Nigel Hill
Format	Softcover
ISBN	9780750655132
Manufacturer	Butterworth-heinemann Ltd

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This text explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.

Customer Satisfaction Measurement for ISO 9000

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