Description
This work examines how the shared cultural values of employees in a Polish firm influenced managment attempts to transform organizational practices in a newly privatised factory. By introducing a foreign management approach, Total Quality Management (TQM), the management of this factory presents a potential conflict of values between the employees and the management philosophy. Tracing the historical and contemporary impact of traditional political and religious influences in Poland and using ethnographic techniques of observation, interviews and secondary data, the author indentifies feelings of insecurity and instability, distrust, reluctance to assume responsiblity and a struggle between individualism and collectivism which generate resistance to the successful implementation of TQM in the factory. This book examines the reasons for these results.
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