Description
This book introduces the principles of Total Quality Management (TQM), and establishes their use in measuring Business Excellence in an organizational environment. It compares various TQM and Business Excellence models, and discusses the complexities of measuring success. The book also provides a new model, based on theoretical and empirical research, which draws together the diverse principles of established models. This model provides critical organizational success factors, and also details the most effective methods of measuring these factors.
In recent years, changes in business activities suggest that a shift of market capitalization is taking place. Share prices of many large companies have severely corroded, and stakeholders are demanding that company chairmen take urgent steps to achieve profitability through Business Excellence. Business Excellence and Total Quality Management (TQM) models provide the means to measure the satisfaction of customers, employers and shareholders simultaneously. A number of such models currently exist but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organizational environment. It comparatively evaluates various TQM and Business Excellence models and discusses the complexities of measuring success. The author also provides a new model, based on theoretical and empirical research, which draws together the diverse principles of established models. This model provides critical organizational success factors, and also details the most effective methods of measuring these factors. Review: 'This book is compulsory reading for those who would otherwise dismiss Business Excellence' as another management gimmick.' - Total Quality Management, Kostas N. Dervitsiotis
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