Description
This report looks at consumer attitudes to banking services in the UK, and how these have changed over time. It also looks at how banks and building societies operate in different parts of the UK, and at the different ways in which consumers can access banking services.
This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves.
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