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This review praises the usefulness of "Quality Control and Improvement in the Service Industries" as a valuable resource for industrial statisticians and quality practitioners. The book discusses the various applications of quality control in service industries, which are likely to increase in importance and frequency in the future.
Review: . . .should have a place on the bookshelf of every industrial statistician and quality practitioner. . .a valuable resource to those who must teach, preach, and demonstrate the applications of quality control and improvement in the service industries, activities that surely will increase in importance and frequency in the days to come. ---Technometrics
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