Description
This book offers strategies to help telephone professionals reduce stress, improve communication skills, and build better customer relationships. It specifically addresses the stress caused by calls from angry customers, and provides information on the effects of stress and how to cope with it.
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ; Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.
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