Description
This book is about how to provide customer support. It covers topics such as how to choose the right technology for your business, how to maintain a quality staff, how to mesh multiple types of support, and more.
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy.
The Complete Guide t The Complete Guide to Customer Support shows you how to maintain a quality staff, choose the technology that's right for your business, mesh multiple types of support, evaluate your operation, and more.
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