Description
This document is a warranty upgrade offer for Lenovo laptops. The offer includes a one-year warranty extension and access to Premier Support, which is a team of experienced technicians with the technical knowledge and systems knowledge to quickly provide solutions and advice. The team is available 24/7, 365 days a year, and is dedicated to case management and resolving issues quickly and efficiently. The offer also includes free next-business-day on-site labor and parts prioritization.
Lenovo 1-year Courier Carry-in to 3-year Premier Support Warranty Upgrade 5WS1K04203
LenovoPremier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
Advanced-level techs.
End to End case management.
Faster, first-time resolution.
Looking for a step-up for your business and your employees support experience?
LenovoPremier Support gives VIP treatment to both your IT staff and end users.
We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And theyre measured on first-time fixes so theyre committed to prompt and accurate resolution.
Premier Support Center
Advanced technical support available 24 x 7 x 365
Dedicated phone number and no phone tree menu to navigate
Single point of contact for end to end case & escalation management
Hardware and OEM software support
Technical Account Managers (TAMs)
Proactive relationship and escalation management
Personalized recommendations for your business
Robust quarterly reporting
VIP Treatment
No waiting in-line
Next-business-day onsite labor
Parts prioritization
You also have access to technical account managers who act as a single point of contact for case management. Youll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, youll keep system downtime and productivity interruptions to an absolute minimum.
Thats the Premier difference.
Interested in advanced level technical support for your Lenovo ThinkVision monitors?
Weve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experiencewith our elite Premier Support technical team.
Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperabilityalong with support on popular industry software, device drivers, and more.
And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange.
Features
Hardware and software support
Dedicated Premier phone support with no menus to navigate
Unscripted troubleshooting
Direct access to advanced-level technicians
A single technical point-of-contact to manage the case through resolution
Warranty repair parts prioritisation
Specification
Class of Equipment:Notebooks
Coverage Period:3year(s)
Response Time:Next Business Day
Service Included:Extended service agreement
Service Included:On-site
Service Included:Parts and labor
Compatible with: ThinkBook 14s Yoga G2 IAP; 16p G3 ARH; 16p NX ARH; ThinkPad E15 Gen 4
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