Description
The company is offering technical support for Veeam Backup & Replication Enterprise. This includes phone consulting, which is available 24/7. The contract period is 2 years, and the response time is 2 hours. The service is available 8 hours a day, 5 days a week. The software is licensed for 1 CPU socket, and the pricing is OEM.
Type: Technical support (additional)
Service Included: Phone consulting
Full Contract Period: 2 years
Response Time: 2 hours
Service Availability: 8 hours a day / 5 days a week
Software Title: Veeam Backup & Replication Enterprise
Installation Type: Locally installed
Licence Qty: 1 CPU socket
Licence Pricing: OEM
Licensing Details: ESD
Phone consulting - 2 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity level 1,Phone consulting - 2 years - response time: 8 business hours - availability: 8 hours a day / Monday-Friday - severity level 2,Phone consulting - 2 years - response time: 12 business hours - availability: 8 hours a day / Monday-Friday - severity level 3,Phone consulting - 2 years - response time: 24 business hours - availability: 8 hours a day / Monday-Friday - severity level 4,Web support - 2 years - availability: 8 hours a day / Monday-Friday,New releases update - 2 years,Web knowledge base access - 2 years
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