Description
Jabra Engage 50 II Link MS Stereo USB-A Headset 5099-299-2119
Features
A headset thats got your back
With Engage 50 II, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.
This headset has been designed with you in mind (youre welcome). Its light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like youre wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, theres no better headset to help you make every customer your most satisfied customer yet.
Its not rocket science. But it is very clever.
A software system that can analyze conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact center headsets .
Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customers call experience, including background noise, the position of your microphone, silence, and interruptions.
Customer call experience is improved in real-time (high fives all around). And onboarding, coaching, and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier, and sweeter.
Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.
Integrations with leading platforms -See the full picture
Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.
Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.
Magic mic
Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise cancellation thatll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.
Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
Great comfort isnt a given. Its engineered.
An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that youll barely know its there. Weighing in at as little as45g*, its super lightweight, with angled cushions for the most comfortable fit.
Weve also popped an innovative maze-shaped pattern inside the earcups of every headset. Its based on studies of actual users like you, and designed specifically to relieve pressure on the most common problem areas, helping you stay relaxed, and focused on the needs of your customer.
One tough cookie (well, headset)
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact center headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom arm rotation to impact resistance, making it our strongest, and longest lasting headset yet.
Its easy to make bold claims, but were so confident that Engage 50 II will stand the test of time, and the cruel conditions a headset suffers, weve added a three-year warranty for all headsets. Lightweight, ultra-comfortable, and built to last, this headset has it all.
Every caller, crystal clear
With advanced speakers and innovative noise-isolating earcups that fit perfectly, youll never miss an important detail during a call (or have
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