Description
Lenovo Premier 3-year 24x7x4 Your Drive Your Data SR630 V2 Warranty 5PS7A67541
A Comprehensive Support Experience
Premier Support Servicesfrom Lenovo takes the worryand the hassleout of keeping your data center hardware up and running whenever and wherever you need it.
Premier Supportincludes:
Access to advanced Premier Support technicians, who will:
Serve as your single point of contact for comprehensive hardware and software troubleshooting
Own end-to-end case management and problem resolution
Manage Premier call escalation to address high severity issues or systemic problems
Dedicated phone number to reach Premier Support 24x7x365
Online support tools, supplying a web-enabled form to submit a detailed technical incident report directly to the Premier Support team, 24x7 live chat, and access to a product knowledge base
Third-party collaborative software support, furnishing technology partners with diagnostic information to speed problem resolution
Premier Essential Service
Upgrade your base warranty with cost-effective support to keep non-mission -critical server, storage, and networking hardware in working order. Improve uptime for core business workloads and safeguard sensitive data.
ThePremier Essential supportlevel includes:
4 Hour onsite response for parts and labor, 24x7
Onsite installation of all replacement parts
YourDrive YourData
Get the Help You Need, When You Need It
If your systems go down or encounter an error, you need supportimmediately. The average critical server outage costs an enterprise between $300,000 and $400,000 per hour1. Therefore, every minute you spend engaged with your service provider countsbut how do you ensure you will get the help you need, when you need it?
Lenovo Premier Supportoffers Account Level Access to simplify the support engagement process. Call into our dedicated phone line, provide the name of your account, and your Premier Support Consultant will open a case and prioritize your queries on the spotwithout needing machine type and serial number information.
That makes getting the right support at the right time easy.
1: ITIC Global Reliability Study, https://lenovopress.lenovo.com/lp1117-itic-reliability-study
FAST
Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth datacenter operations so that your business-critical systems experience maximized uptime.
DIRECT
Youll get a worldwide customer service experience, thanks to one-to-one access to the Lenovo Premier Support team of agents 24x7x365 via a dedicated phone, online ticket, or live chat.
SIMPLE
Lenovo Premier Support is a single-point-of-contact support service. We own and manage the support incident from open to closure. We have deep technical partnerships with software vendors to manage the most complex incidents.
Reduce Complex Environment Burdens
Data centers are inherently more complex today and require developed skill sets to operate and optimize. New applications and environments are increasing the speed at which your business moves, but ongoing maintenance and management can impede that.
With deep technical partnerships with industry leaders, and years of experience, you can rely on Lenovo Premier consultants to provide superior support for for your SAPHANA and HPC workloads.
Additionally, collaborative third-party software support gives you the service coverage needed when working with technology partners in a diverse environment. Problem resolution is accelerated by sharing diagnostic and technical expertise across both Lenovo and Lenovo's technology partners. Lenovo's technology partners include Microsoft, VMware, Red Hat, Nutanix, Cloudera and more.
Direct Access to Skilled Technicians
Gain direct access to a live technical expert who will serve as your single point of contact to bring resolution with 24x7x365 availability.
Third-party Collaborative Software Support
Leverage the expertise of Lenovo Premier Support Consultants, who work with our technology partners to share diagnostic information for faster problem r
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