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There was a time in the not-too-distant past when large companies and powerful governments reigned supreme over the little guy. But new technologies are empowering individuals like never before, and the Davids
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This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations. Information technology professionals will find
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States that call centers are not just places where calls arrive, but a strategic business asset, the core of your business' customer relationship strategy. This book offers an exploration of how the
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This book is designed to help readers understand all aspects of videoconferencing, including hardware and software; selecting and accessing videoconferencing networks; developing a videoconferencing RFP; and operational and business considerations for videoconferencing.
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This is the fifth edition of a leading selling college-level book for Internet research courses. Examples have been chosen to appeal to a broad spectrum of students and researchers across academic disciplines.
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