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Praise for The Art of Constructive Confrontation "There's no magic formula for building a successful enterprise, large or small. If you're in the business of making a profit, you're in the business
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Draws on groundbreaking studies in brain science to identify seven methods that salespeople can apply to promote favorable customer responses, in a guide that explains scientific principles behind persuasive practices. 25,000 first
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An expert on Toyota presents an informational guide that reveals the auto company's employee management secrets, including routines of thinking and acting called kata, and offers tips and tools to generate continuous
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An examination of the relationship between written communication in academic and workplace contexts. Written for writing researchers, teachers, program designers, and others concerned with writing in academic and business arenas.
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This edited volume applies the excellent work done in Crew Resource Management (CRM) in the aviation industry to training teams in other organizations. CRM is not only a design for training, but
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Focusing on the role of action learning in developing organization and leadership capacity in public services, this book comprises an edited collection of chapters on a range of themes that draw from
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Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations. Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor
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Providing a "biological" framework, this book explores how the design of the work environment can be used as a tool to further business goals as well as improve individual and group performance.
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Written by the first of a new breed of ``quality gurus,'' Fourth Generation Management is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions
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