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Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves...and then follow through on
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Successful organizations depend on training to keep them viable! but in today's belt-tightening economy, managers are often asked to become expert training facilitators overnight. Faced with the challenges of diversity, a multi-generational
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The most diligent compliance with laws and regulations can't foster true work place diversity. The best organizations have become genuine cross-cultural communities that believe equally in reconciling differences and valuing them. To
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Can you say anything about sex at the office anymore? Yes, maybe, but read this first. Sexual harassment is a malign specter hovering over workplaces everywhere. One touch of its foul breath
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Foreword by Marshall Goldsmith While many supervisors know how to identify flaws in their employees' performance, only the best managers truly know what it takes to fix the problem. A Manager's Guide
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In A Leader's Journey to Quality, readers will have vicariously through a hypothetical executive whose journal, filled with relevant thoughts about quality, is the springboard for the provocative issues presented in the
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This single-source reference provides practical guidance for the quality auditing of a chemical or biological testing laboratory-helping to develop or improve quality control and quality assurance programs in order to meet certification
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Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public
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Written to assist companies moving to the use of a global sourcing model for parts and materials procurement, this text addresses the issues of product and service flow disruptions. Unlike previous treatments,
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